Fukuoka City Consultation and Inquiry Services

中文
한국어
やさしい日本語(にほんご)

Telephone Interpretation Service

Telephone interpretation services* are available at Fukuoka City ward offices and municipal service counters.
You can use the telephone interpretation services:
(1)when you go to an inquiry counter. （829kbyte）
(2) when you call an inquiry counter.
    *You can have a three-way call with Fukuoka City and an interpreter.
    *The interpretation service is free of charge. Your network call rates will apply.

Supported languages: 18 languages
(1) English　(2) Chinese　(3) Korean　(4) Vietnamese　(5) Nepali　(6) Tagalog　
(7) French　(8) Indonesian　(9) Burmese　(10) Thai　(11) Spanish　
(12) Russian　(13) German　(14) Malay　(15) Mongolian　(16) Portuguese　
(17) Khmer　(18) Italian

You can use the telephone interpretation service for the following:

1. Ward Offices)

Consultation topics:

Receive advice on topics regarding procedures at ward offices, such as residence records, taxes, National Health Insurance or garbage, etc.

In-person consultations at counters:)

Telephone interpretation is available at every counter of ward offices.
Multilingual support is also available at Citizens Advice Room.

Consultations via telephone:

There is a dedicated multilingual support line.
Your phone call will be connected to an interpretation center and then to the ward office.
Tell an interpretation center the following;
  ・What language you want to speak (multilingual support available in 18 languages)
  ・Your address (the ward you live in)
  ・What you would like support with

Telephone: 092-753-6113
Open hours: Monday–Friday 9:00–17:00*
*Closed on public and New Year holidays (December 29–January 3)

Location of each ward office)

2. Municipal service counters not at ward offices)

(1) Fukuoka City Consumer Affairs Center／福岡市消費生活センター

Consultation topics:)

･Troubles regarding purchased goods or service contracts
･Product accidents
⚠ The center cannot provide consultations on labor related issues or on trading troubles between individuals such as at flea markets.

Location:)

Fukuoka Health Promotion Center (AIREF) 7th floor, 2-5-1 Maizuru, Chuo-ku, Fukuoka-shi

In-person consultations at counters: (⚠ reservation required))

Telephone interpretation is available.*

Consultations via telephone:)

Telephone: 092-781-0999

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours)

･Monday–Friday 9:00–17:00
 ⚠ For consultations in person, you must book in advance. You can make a reservation over the phone.
 ⚠ On the 2nd and 4th Saturdays of the month, only telephone consultations are available.
　  Lines open: 10:00–16:00
 ⚠ Closed on public and New Year holidays (December 29–January 3)

Other information)

･Only Fukuoka City residents can use this service.
･Tourists can call Consumer Hotline for Tourists (03-5449-0906).
    Besides Japanese, English, Chinese, Korean, Thai, Vietnamese and French are available.

(2) AMIKAS Inquiry Counter／アミカス相談室

Consultation topics:(

･Marital relationships, domestics issues such as divorce
･Interpersonal relationships
･Violence from your spouse or partner

Location:)

3-3-1 Takamiya, Minami-ku, Fukuoka-shi

In-person consultations at counters:

Telephone interpretation service is available.*

Consultations via telephone:)

Telephone: 092-526-3788

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours)

・Everyday 10:00–16:30
⚠ Open until 20:00 on the 2nd and 4th Mondays (open until 16:30 on public holidays)

(3) Fukuoka City Human Rights Education Center (Kokoron Center)／福岡市人権啓発相談室（ココロンセンター）

Consultation topics:(

Receive advice on human rights issues

Location:)

AIREF 8th floor, 2-5-1 Maizuru, Chuo-ku, Fukuoka-shi)

In-person consultations at counters:

Telephone interpretation service is available.*

Consultations via telephone:)

Telephone: 092-717-1247

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:)

Monday–Friday 10:00–12:00, 13:00–17:00*
*Closed on public and New Year holidays (December 29–January 3)

(4) Fukuoka City Children's Advisory Center (Egaokan)／福岡市こども総合相談センター（えがお館）

Consultation topics:

Receive advice over the telephone on childcare related topics)

Location:

2-1-28 Jigyo-hama, Chuo-ku, Fukuoka-shi)

In-person consultations at counters:)

Telephone interpretation service is available.*

Consultations via telephone:)

Telephone: 092-833-3000

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:)

Open 24 hours a day, everyday*
*Closed on New Year holidays (December 29–January 3)

(5) Fukuoka City Single Parent Household Support Center／福岡市立ひとり親家庭支援センター

Consultation topics:

Receive advice on everyday life as a single-parent or work matters

Location:)

2-5-15 Otemon, Chuo-ku, Fukuoka-shi

In-peson Consultations at counter

Telephone interpretation service is available.*

Consultations via telephone:)

Telephone: 092-715-8805

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:)

・Tuesday–Friday: 9:00–21:00*
・Sundays and national holidays: 9:00–17:30
*Closed on New Year holidays (December 29–January 3)

(6) Welfare Center for People with Disabilities (Aiai Center)／心身障がい福祉センター（あいあいセンター）

Consultation topics:

Receive advice on and report the abuse of people with disabilities

Location:)

)Welfare Center for People with Disabilities (Aiai Center 4th floor)
 1-2-8 Nagahama, Chuo-ku, Fukuoka-shi

In-person Consultations at counter

Telephone interpretation service is available.*

Consultations via telephone:(

092-753-6267 (multilingual line)

*The Interpretation Center will answer your call and then you will be connected to the consultation desk.
Tell them what language you want to speak.

Opening hours:)

Open 24 hours a day, everyday

(7) Fukuoka City Self-Reliance Support Center／福岡市生活自立支援センター

Consultation topics:

Receive advice on daily life or work troubles

Location:)

ELGALA Office 7th floor, 1-4-7 Tenjin, Chuo-ku, Fukuoka-shi)

In-person consultations at counters: (⚠ reservation required)

Interpretation service is available.

(

Consultations via telephone:)

0120-17-3456 (Japanese only)

Opening hours:)

Monday–Friday 9:00–17:00*
*Closed on public and New Year holidays (December 29–January 3)

(8) Fukuoka City Housing Advice Center／福岡市住宅相談コーナー　

Consultation topics:

Receive advice on purchasing houses, rent, or home renovation

Location:)

Fukuoka City Hall 3rd floor, 1-8-1 Tenjin, Chuo-ku, Fukuoka-shi)

In-person Consultations at counters (⚠ reservation required)

Telephone interpretation service is available.*

Consultations via telephone:)

Telephone: 092-711-4808

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:)

Monday-Friday 10:00-12:00, 13:00-16:00*
*Closed on public and New Year holidays (December 29–January 3)

3. Fire and paramedic services)

Call 119 when you need an ambulance or a fire truck.

Telephone:

119*

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:

Open 24 hours a day, everyday

4. Child care, youth centers and nursery school-related services)

(1) Fukuoka City Children's Advisory Center (Egaokan): ／福岡市こども総合相談センター（えがお館）

Consultation topics:(

Receive advice on childcare)

Location:)

2-1-28 Jigyo-hama, Chuo-ku, Fukuoka-shi

In-person consultations at counters: (⚠ reservation required))

Telephone interpretation services are available.*

Consultation via telephone(

Telephone: 092-833-3000

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:)

Open 24 hours a day, everyday*
*Closed on New Year holidays (December 29–January 3)

(2) Fukuoka City Children's Plazas／福岡市子どもプラザ

What are children's plazas?

Children's Plazas are a play facilities for parents with infants and toddlers to use at any time.
You can socialize with other parents and children, and you can also ask for advice on childcare.

Consultations via telephone:(

Telephone: 092-753-6558 (multilingual support line)*

*Your phone call will be connected to an interpretation center and then to the Children's Plaza.
Tell the  interpretation center:
・What language you want to speak
・The name of Children's Plaza you want to be connected to

Consultations at Children's Plazas:)

Telephone interpretation is available at all Children's Plazas.

(3) Youth Centers／若者のぷらっとホーム

What are youth centers?

Youth centers are a place where students, mainly junior and senior high school students, can casually come and spend time freely.

Consultations via telephone:

Telephone: 092-753-6587  (multilingual suppor line)*

*The Interpretation Center will answer your call and then you will be connected to a youth center.
Tell the interpretation center what language you want to speak.

(Consultation at Youth Centers:)

Telephone interpretation services are available at all youth centers.

(4) Out-of-Hours Children’s Club　(rusukatei kodomo kai) ／留守家庭子ども会

In-person consultations at counters:)

Telephone interpretation services are available at all Out-of-Hours Children’s Clubs

List of all Out-of-Hours Children’s Clubs (link)

(5) Fukuoka City Municipal Nursery Schools／福岡市立保育所

Telephone interpretation services* are available at the nursery schools below.
*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
　Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

(1) Meinohama Nursery School)

Telephone: 092-881-0322

(2) Kashii Nursery School)

Telephone: 092-681-1140

(3) Taguma Nursery School)

Telephone: 092-871-3814

(4) Naka Nursery School)

Telephone: 092-431-3882

(5) Maidashi Nursery School)

Telephone: 092-651-9546

(6) Minamisho  Nursery School)

Telephone: 092-843-3465

(7) Chiyo Nursery School)

Telephone: 092-651-2615

5. Others)

(1) Information Plaza／情報プラザ　

Information Plaza offers useful information regarding events or life in Fukuoka City.

Location:)

Fukuoka City Hall 1st floor, 1-8-1 Tenjin, Chuo-ku, Fukuoka-shi

In-person consultations at counters:)

Telephone interpretation service is available.*(

Consultations via telephone:)

Telephone: 092-733-5333

*If you would like to consult in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:)

・Everyday 9:00-20:00*
*Closed on New Year holidays (December 29–January 3)
* The Information Plaza also has unscheduled closures.

(2) Oversized Garbage Disposal Center／粗大ごみ受付センター

The center accepts oversized garbage collection requests.

Telephone:)

092-731-1153*

*If you would like to call in a language other than Japanese, you will be connected to an interpretation center.
Tell them what language you want to speak, do not hang up the phone, and wait to be connected.

Opening hours:)

・Monday–Saturday 9:00-17:00*
*Closed on New Year holidays (December 29–January 3)