現在位置:福岡市ホームの中の市政全般の中の外国人支援の中の新型コロナウイルス感染症に関する外国人向けの情報からHelplines for Those Affected by COVID-19【As of October 22】
更新日: 2020年10月22日

Helplines for Those Affected by the Novel Coronavirus (COVID-19)【As of October 22】


1 For those looking for a part-time or full-time job

The following centers provide job consultation and/or job opening information.

■Fukuoka Employment Service Center for Foreigners

 Tel: 092-716-8608
 Location: Elgara Office 12F, 1-4-2 Tenjin, Chuo-ku, Fukuoka City
 URL:Fukuoka Employment Service Center for Foreigners (Website of Fukuoka Labour Bureau, Ministry of Health, Labour and Welfare)

■Fukuoka International Student Support Center (For International Students Only)
 Tel: 092-725-9201
 Location: Fukuoka International Exchange Foundation “Kokusai Hiroba”, ACROS Fukuoka 3F, 1-1-1 Tenjin, Chuo-ku, Fukuoka City
 URL:Fukuoka International Student Support Center
 Leaflet (To All International Students: Available in English, Korean, Chinese, Vietnamese, Nepali and Simple Japanese)

Fukuoka Prefecture Short-term Emergency Employment Program
 Fukuoka Prefecture will implement a short-term emergency employment program for vulnerable residents, including domestic and international students who have lost their jobs in Fukuoka Prefecture.
 There will be a list of job-openings at government offices, companies, organizations located within Fukuoka Prefecture. Check the Fukuoka Prefecture website for recruitment details that are frequently updated. As for the job openings at the Fukuoka Prefectural Government, Fukuoka Prefecture is accepting applications and resumes as of May 20, 2020.
 URL: Fukuoka Prefecture Short-term Emergency Employment Program (Fukuoka Prefecture Website)
 Employment Helpline for Employment in the Aftermath of the COVID-19 Crisis
 Fukuoka Labor Affairs Office
 Tel: 092-735-6149

*For people who were told to stay off work by their employers due to the temporary closure of their workplace, and were not paid
 You may be eligible to receive 80% of your previous salary directly from the National Government if you were told to stay off work by your employer because they temporarily closed their business from April 1 through September 30 due to the spread of COVID-19 and did not get paid. Students with a part-time job and foreign residents are also eligible to receive this support. The application process by post will start on July 10th.
 The Ministry of Health, Labour and Welfare Leaflet
 The Ministry of Health, Labour and Welfare website
 Tel: 0120-221-276 (Weekdays 8:30 - 20:00, Weekends and Holidays 8:30 - 17:15)


2 For those struggling to cover your living expenses

Fukuoka City Council of Social Welfare
The Fukuoka Prefectural Council of Social Welfare is providing special loans to partially cover welfare funds (emergency small funds and comprehensive support funds) to residents struggling to afford their living costs due to unemployment or the temporary closure of their workplace caused by the spread of the novel coronavirus (COVID-19).
For more details and conditions, contact Fukuoka City Council of Social Welfare.
*Please note that the Fukuoka City Council of Social Welfare only provides consultations on these special loans to residents who have officially registered their residency in Fukuoka City.
  Tel: 092-791-7266 (Weekdays 9:00-17:00)
  Location: Fukuoka City Citizen Welfare Plaza 4F, 3-3-39 Arato, Chuo-ku, Fukuoka City
  URL:Fukuoka City Council of Social Welfare
  Leaflet PDF

Monetary relief from the national government(100,000 yen per person)
 Special Cash Payments (Ministry of Internal Affairs and Communications Website)
 Tel: 0120-260020(9:00-18:30)

 Special Cash Payments (Fukuoka City Website)
 Fukuoka City Special Cash Payments Call Center
 Tel: 092-401-0826  (Multilingual Helpline: English, Chinese, Korean, Vietnamese and Nepalese)
 Weekdays: 9:00 – 18:00
  (The Call Center will also be open on weekends and public holidays during May and June.)
 Until October 30, 2020

■Emergency Monetary Relief for Students
 The national government will provide monetary relief to students whose income from his/her part time work has decreased and who meets the defined criteria. International students and students enrolled at Japanese language schools are also eligible if they satisfy the requirements. A grant of 200,000 yen will be provided to students from households exempt from resident tax. Grants of 100,000 yen will be given to students from taxable households. Applications should be made at your school.
 Eligibility is determined based on factors such as the degree of your financial support from your parents and the drop in your income from your part time work, but please check for details and updates on the Ministry of Education, Culture, Sports, Science and Technology (MEXT) and the Japan Student Services Organization (JASSO) websites as well as information issued from your school.
 Emergency Monetary Relief for Students (Website of the Ministry of Education, Culture, Sports, Science and Technology)
 Japan Student Services Organization (JASSO)

■ Extra Support Payments for Households Receiving Child Allowance
The national government will provide 10,000 yen per child of monetary relief for households receiving child allowance for children of junior high school age or younger.
Households who qualify for April’s child allowance are eligible to receive the payment.
You do not need to complete any special application procedures to receive the payment, unless you are a civil servant. The payment will be transferred on Wednesday, June 10, 2020, to the same account that you receive April’s child allowance.
 Extra Support Payments for Households Receiving Child Allowance (Fukuoka City Website)

Housing Security Benefits
 The City Hall is offering to pay your rent directly to your landlord in your place for a limited period if you are struggling to pay your rent because the principal earner of your household has lost their job or they have less work thus reducing their income and putting the household under financial strain.
 Various conditions apply depending on your household’s income and financial assets, and there is no guarantee that the full amount of your rent will be paid.
 Self-employed individuals and free-lance workers are also eligible to receive the benefits.
 Students are not generally eligible for the benefits; however, for the time being, some students may qualify for the benefits as a special exception if they fulfill the following conditions:
-they receive no financial support from their family;
-they pay for their tuition fees and living expenses by working part-time; but
-they have lost their part-time job and are currently looking for a new part-time job.

 For more information, check the Ministry of Health, Labour and Welfare Leaflet
 Housing Security Benefits Leaflet (by the Ministry of Health, Labour and Welfare)

 Housing Security Benefits Call Center (Ministry of Health, Labour and Welfare)
 Tel: 0120-23-5572 (9:00 – 21:00)

 Information on the Fukuoka City Housing Security Benefits (Fukuoka City Website)
 Tel: 0120-17-3456 (Available weekdays 9:00 – 17:00)

For those struggling to pay your bills, such as taxes and utilities (water and electricity)
If you are struggling to pay your bills due to unemployment or the temporary closure of your workplace caused by the spread of the novel coronavirus (COVID-19), please contact the relevant organization listed below to extend payment deadlines.
【Contacts】
  ・For municipal taxes
   If You Are Struggling to Pay Your Taxes
  ・For National Health Insurance premiums and Older Senior Citizen’s Medical Insurance premiums
    Health Insurance & Pension Section of your ward office  PDF (158kbyte)pdf
  ・For Nursing Care Insurance premiums
    Welfare & Nursing Care Insurance Section of your ward office
  ・Water bill
    Sales office in your area
  ・Sewerage bill
    Sewerage Pricing Section of Road & Sewerage Bureau


3 Helplines for medical services and hospitals

Fukuoka City hotline for non-Japanese speakers regarding the novel coronavirus (COVID-19)
We provide consultations on how to prevent the spread of the novel coronavirus (COVID-19) and how to obtain medical help from hospitals and clinics, etc.
  Tel: 092-687-5357 (24 hours, in 18 languages)
Please refer to the leaflet below for details on how to prevent the spread of the novel coronavirus (COVID-19) and its major symptoms.
  Preventing the Novel Coronavirus (COVID-19) (English)

■Fukuoka City Medical Interpreting Call Center
Please contact the Fukuoka Asian Medical Support Center for any medical issues other than those related to the novel coronavirus (COVID-19). Information on hospitals and clinics as well as over-the-phone translation services are available.
  Tel: 092-733-5429(24 hours, in 18 languages)

※Clinical testing and medical expenses

If you have suspected symptoms and are given a PCR test at a recommended designated clinic after calling “Fukuoka City hotline for non-Japanese speakers regarding the novel coronavirus (COVID-19) infections” (Tel: 092-687-5357), you will not be charged for the testing. Please note, however, that it is only the PCR test itself that will be given to you free of charge, and that you will have to pay for any other part of the medical expenses. Exact cost of such expenses will differ depending on the clinic and medical consultation and treatment you receive.

If you have tested positive for the novel coronavirus (COVID-19), you will not have to cover any further medical costs such as for a hospital stay and treatment.


4 Advice on immigration issues

Foreign Residents Information Center
The Foreign Residents Information Center provides advice on issues relating to procedures of entry and residence.
  Tel: 0570-013904 (Weekdays 8:30-17:15)
  Location: 3-5-25 Maizuru, Chuo-ku, Fukuoka City

* Information for foreign nationals having difficulty returning to their home country due to the impact of COVID-19
This is a notice issued for those who had their residence status changed to “Temporary Visitor (90 Days)” or “Designated Activities (3 Months)” as they could not return to their home country because of the impact of COVID-19. The Immigration Service Agency will grant the residence status of “Designated Activities (6 Months) to those in the above situation. 
From October 19, it is now possible for you to change your visa status to a 6-month Designated Activities working visa if you previously had Student status on your visa, regardless of your graduation date or whether you graduated from your university or not. Students who graduated before 2020 can now also apply.

Visit the Ministry of Justice of Japan website for more details.
 The Ministry of Justice of Japan website



5 Other consultation

The following organizations provide advice on general topics related to your daily life and refer you to more appropriate sources of information and/or organizations.

■Fukuoka City Consultation Support Center for Foreign Residents

  Tel: 092-262-1799 (Weekdays 8:45-18:00)
  Location: Fukuoka City International Center 1F, 4-1 Tenyamachi, Hakata-ku, Fukuoka City

■Fukuoka International Exchange Foundation

  Tel: 092-725-9207 (10:00-19:00)
  Location: ACROS Fukuoka 3F, 1-1-1 Tenjin, Chuo-ku, Fukuoka City 

For non-Japanese residents employed by a company
All employees must be treated equally regardless of their nationality even when employers face financial difficulties caused by the negative impacts of the novel coronavirus (COVID-19).
For more information, please check the following website of the Ministry of Health, Labour and Welfare.
 For non-Japanese residents employed by a company (Website of Ministry of Health, Labour and Welfare)


6 For Business owners

■Special consultation on financing for small- to mid-scale business owners and sole proprietors in Fukuoka City
 【Fukuoka City Small and Medium-Sized Enterprises Support Center】
  For advice on financing: 092-441-2171
  (Weekdays 9:00-17:00, call by 16:30, appointment not required)
 Fukuoka City Small- and Medium-Sized Enterprises Support Center 
 Information for business owners on financing
 Employment Adjustment Grants(Website of Ministry of Health, Labour and Welfare)
 Special measures for the postponement of national tax payment(Website of National Tax Agency)
 Special measures for the postponement of prefecture tax payment(Website of Fukuoka Prefecture)
 Special measures for the postponement of municipal tax payment If You Are Struggling to Pay Your Taxes

■Consultation on National Subsidy Program for Sustaining Business
The Japanese Government will provide financial relief to support small- to mid-scale business owners and sole proprietors who have lost more than 50% of their monthly sales compared to sales in the same month of the previous year.
Corporate businesses: up to 2 million yen, Sole proprietors: up to 1 million yen
【Consultations for small- to mid-scale business owners, financing and financial relief】
  Tel:0570-783183  (Weekdays and holidays 9:00-17:00)
 Notice on the National Subsidy Program for Sustaining Business (Website of Ministry of Economy, Trade and Industry)

■Consultations on the National Subsidy Program for Rent Support
The Japanese Government will provide subsidies to support rent payments for small- to mid-sized business owners and sole proprietors who have lost more than 50% of their monthly sales in any one month between May and December compared to the same month of the previous year, or have lost more than 30% of their sales for 3 consecutive months between May and December compared to the same months of the previous year.
The application process will start on July 14.
Corporate businesses: up to 6 million yen, Sole proprietors: up to 3 million yen
 The Ministry of Economy, Trade and Industry Website
 Tel: 0120-653-930 (8:30 - 19:00)

■Consultations on Fukuoka Prefecture’s Subsidy Program for Sustaining Businesses
Fukuoka Prefecture will provide financial relief to support small- to mid-scale business owners and sole proprietors who have lost more than 30% but less than 50% of their monthly sales compared to sales in the same month of the previous year.
Corporate businesses: up to 500,000 yen, Sole proprietors: up to 250,000 yen
Tel: 0570-094894 (9:00-17:00)
 The Fukuoka Prefecture’s Subsidy Program for Sustaining Business (The website of Fukuoka Prefecture)

Support from Fukuoka City for business owners paying rent
Fukuoka City is planning to support business owners who have followed the request from Fukuoka Prefecture and temporarily closed their restaurant businesses and facilities or shortened their business hours in response to the ongoing state of emergency. The City will pay 80% of their monthly rent up to 500,000 yen to cover the period between April 7 and May 6, and up to 300,000 yen for that between May 7 and May 31.
 Rent subsidies to support businesses in response to the state of emergency (Measures against the spread of the novel coronavirus (COVID-19))

■Fukuoka City’s Financial Relief for Retail Stores, Hair Salons and Taxi Businesses
Fukuoka City is planning financial relief to support small- to mid-scale business owners and sole proprietors whose businesses were not requested by Fukuoka Prefecture to close or shorten their business hours, and who are continuing to provide essential services for residents’ daily lives between May 7 and 31. Retail stores, hair salons and taxi service owners and operators who have lost more than 30% of their sales are eligible. Corporate businesses: 150,000 yen, Sole proprietors: 100,000 yen. 
 Financial relief packages for businesses that safely provide essential services for residents’ daily lives but are not included in the scope of requested business closures

■Support for Foodservice Business Owners and Operators
During the state of emergency declared until May 31, 2020, in response to COVID-19, Fukuoka City will continue to promote food delivery services in order to further encourage our residents to stay at home and to support the foodservice industries by distributing a 500 yen’s worth of credit or coupons to those who purchase food worth 1,000 yen or more from delivery services for Fukuoka City citizens.
 Information on food delivery services during the state of emergency

Moreover, Fukuoka City will provide a grant of 100,000 yen to restaurants and cafes currently offering discounted takeaway services or special bonuses.
 Support for Takeaway Service Providers

Fukuoka Prefecture also provides financial support for restaurant and café businesses that start up new food delivery or takeaway services, which includes covering 75% of the cost of advertisement production and purchasing containers etc., or up to 500,000 yen.
 【Fukuoka Prefecture Emergency Measures against the Spread of COVID-19 – Grant for Small- to Mid-Scale Business Innovation.】
 Leaflet PDF