現在位置:福岡市ホームの中の市政全般の中の外国人支援の中の新型コロナウイルス感染症に関する外国人向けの情報からHelplines for Those Affected by COVID-19【As of April 15, 2021】
更新日: 2021年4月15日

Helplines for Those Affected by the Novel Coronavirus (COVID-19)【As of April 15, 2021】

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1 For those looking for a part-time or full-time job

The following centers provide job consultation and/or job opening information.

■Fukuoka Employment Service Center for Foreigners

 Tel: 092-716-8608
 Location: Elgara Office 12F, 1-4-2 Tenjin, Chuo-ku, Fukuoka City
 URL:Fukuoka Employment Service Center for Foreigners (Website of Fukuoka Labour Bureau, Ministry of Health, Labour and Welfare)

■Fukuoka International Student Support Center (For International Students Only)
 Tel: 092-725-9201
 Location: Fukuoka International Exchange Foundation “Kokusai Hiroba”, ACROS Fukuoka 3F, 1-1-1 Tenjin, Chuo-ku, Fukuoka City
 URL:Fukuoka International Student Support Center
 Leaflet (To All International Students: Available in English, Korean, Chinese, Vietnamese, Nepali and Simple Japanese)

■Fukuoka Prefecture Short-term Emergency Employment Program
 Fukuoka Prefecture will implement a short-term emergency employment program for vulnerable residents, including domestic and international students who have lost their jobs in Fukuoka Prefecture.
 There will be a list of job-openings at government offices, companies, organizations located within Fukuoka Prefecture. Check the Fukuoka Prefecture website for recruitment details that are frequently updated.
 URL: Fukuoka Prefecture Short-term Emergency Employment Program (Fukuoka Prefecture Website)
 Employment Helpline for Employment in the Aftermath of the COVID-19 Crisis
 Fukuoka Labor Affairs Office
 Tel: 092-735-6149

*For people who were told to stay off work by their employers due to the temporary closure of their workplace, and were not paid
 You may be eligible to receive 80% of your previous salary directly from the National Government if you were told to stay off work by your employer because they temporarily closed their business from April 1 through December 31 due to the spread of COVID-19 and did not get paid. Students with a part-time job and foreign residents are also eligible to receive this support.
 The Ministry of Health, Labour and Welfare website
 Tel: 0120-221-276 (Weekdays 8:30 - 20:00, Weekends and Holidays 8:30 - 17:15)


2 For those struggling to cover your living expenses

Fukuoka City Council of Social Welfare
The Fukuoka Prefectural Council of Social Welfare is providing special loans to partially cover welfare funds (emergency small funds and comprehensive support funds) to residents struggling to afford their living costs due to unemployment or the temporary closure of their workplace caused by the spread of the novel coronavirus (COVID-19).
For more details and conditions, contact Fukuoka City Council of Social Welfare.
*Please note that the Fukuoka City Council of Social Welfare only provides consultations on these special loans to residents who have officially registered their residency in Fukuoka City.
  Tel: 092-791-7266 (Weekdays 9:00-17:00)
  Location: Fukuoka City Citizen Welfare Plaza 4F, 3-3-39 Arato, Chuo-ku, Fukuoka City
  URL:Fukuoka City Council of Social Welfare
  Leaflet PDF

Housing Security Benefits
 The City Hall is offering to pay your rent directly to your landlord in your place for a limited period if you are struggling to pay your rent because the principal earner of your household has lost their job or they have less work thus reducing their income and putting the household under financial strain.
 Various conditions apply depending on your household’s income and financial assets, and there is no guarantee that the full amount of your rent will be paid.
 Self-employed individuals and free-lance workers are also eligible to receive the benefits.
 Students are not generally eligible for the benefits; however, for the time being, some students may qualify for the benefits as a special exception if they fulfill the following conditions:
-they receive no financial support from their family;
-they pay for their tuition fees and living expenses by working part-time; but
-they have lost their part-time job and are currently looking for a new part-time job.

 For more information, check the Ministry of Health, Labour and Welfare Leaflet
 Housing Security Benefits (by the Ministry of Health, Labour and Welfare)

 Housing Security Benefits Call Center (Ministry of Health, Labour and Welfare)
 Tel: 0120-23-5572 (9:00 – 21:00)

 Information on the Fukuoka City Housing Security Benefits (Fukuoka City Website)
 Tel: 0120-17-3456 (Available weekdays 9:00 – 17:00)

For those struggling to pay your bills, such as taxes and utilities (water and electricity)
If you are struggling to pay your bills due to unemployment or the temporary closure of your workplace caused by the spread of the novel coronavirus (COVID-19), please contact the relevant organization listed below to extend payment deadlines.
【Contacts】
  ・For municipal taxes
   If You Are Struggling to Pay Your Taxes
  ・For National Health Insurance premiums and Older Senior Citizen’s Medical Insurance premiums
    Health Insurance & Pension Section of your ward office
  ・For Nursing Care Insurance premiums
    Welfare & Nursing Care Insurance Section of your ward office
  ・Water bill
    Sales office in your area
  ・Sewerage bill
    Sewerage Pricing Section of Road & Sewerage Bureau


3 Helplines for medical services and hospitals

Fukuoka City hotline for non-Japanese speakers regarding the novel coronavirus (COVID-19)
We provide consultations on how to prevent the spread of the novel coronavirus (COVID-19) and how to obtain medical help from hospitals and clinics, etc.
  Tel: 092-687-5357 (24 hours, in 19 languages)
Please refer to the leaflet below for details on how to prevent the spread of the novel coronavirus (COVID-19) and its major symptoms.
  Preventing the Novel Coronavirus (COVID-19) (English)

■Fukuoka City Medical Interpreting Call Center
Please contact the Fukuoka Asian Medical Support Center for any medical issues other than those related to the novel coronavirus (COVID-19). Information on hospitals and clinics as well as over-the-phone translation services are available.
  Tel: 092-733-5429(24 hours, in 19 languages)

※Clinical testing and medical expenses

If you have suspected symptoms and are given a PCR test at a recommended designated clinic after calling “Fukuoka City hotline for non-Japanese speakers regarding the novel coronavirus (COVID-19) infections” (Tel: 092-687-5357), you will not be charged for the testing. Please note, however, that it is only the PCR test itself that will be given to you free of charge, and that you will have to pay for any other part of the medical expenses. Exact cost of such expenses will differ depending on the clinic and medical consultation and treatment you receive.

If you have tested positive for the novel coronavirus (COVID-19), you will not have to cover any further medical costs such as for a hospital stay and treatment.


4 Advice on immigration issues

Foreign Residents Information Center
The Foreign Residents Information Center provides advice on issues relating to procedures of entry and residence.
  Tel: 0570-013904 (Weekdays 8:30-17:15)
  Location: 3-5-25 Maizuru, Chuo-ku, Fukuoka City

* Information for foreign nationals having difficulty returning to their home country due to the impact of COVID-19
This is a notice issued for those who had their residence status changed to “Temporary Visitor (90 Days)” or “Designated Activities (3 Months)” as they could not return to their home country because of the impact of COVID-19. The Immigration Service Agency will grant the residence status of “Designated Activities (6 Months) to those in the above situation. 
From October 19, it is now possible for you to change your visa status to a 6-month Designated Activities working visa if you previously had Student status on your visa, regardless of your graduation date or whether you graduated from your university or not. Students who graduated before 2020 can now also apply.

Visit the Ministry of Justice of Japan website for more details.
 The Ministry of Justice of Japan website



5 Other consultation

The following organizations provide advice on general topics related to your daily life and refer you to more appropriate sources of information and/or organizations.

■Fukuoka City Consultation Support Center for Foreign Residents

  Tel: 092-262-1799 (Weekdays 8:45-18:00)
  Location: Fukuoka City International Center 1F, 4-1 Tenyamachi, Hakata-ku, Fukuoka City

■Fukuoka International Exchange Foundation

  Tel: 092-725-9207 (10:00-19:00)
  Location: ACROS Fukuoka 3F, 1-1-1 Tenjin, Chuo-ku, Fukuoka City 

For non-Japanese residents employed by a company
All employees must be treated equally regardless of their nationality even when employers face financial difficulties caused by the negative impacts of the novel coronavirus (COVID-19).
For more information, please check the following website of the Ministry of Health, Labour and Welfare.
 For non-Japanese residents employed by a company (Website of Ministry of Health, Labour and Welfare)


6 For Business owners

■Special consultation on financing for small- to mid-scale business owners and sole proprietors in Fukuoka City
 【Fukuoka City Small and Medium-Sized Enterprises Support Center】
  For advice on financing: 092-441-2171
  (Weekdays 9:00-17:00, call by 16:30, appointment not required)
 Fukuoka City Small- and Medium-Sized Enterprises Support Center 
 Employment Adjustment Grants(Website of Ministry of Health, Labour and Welfare)
 Special measures for the postponement of national tax payment(Website of National Tax Agency)
 Special measures for the postponement of prefecture tax payment(Website of Fukuoka Prefecture)
 Special measures for the postponement of municipal tax payment If You Are Struggling to Pay Your Taxes

■Support for Foodservice Business Owners and Operators
Fukuoka Prefecture provides financial support for restaurant and café businesses that start up new food delivery or takeaway services, which includes covering 75% of the cost of advertisement production and purchasing containers etc., or up to 500,000 yen.
 【Fukuoka Prefecture Emergency Measures against the Spread of COVID-19 – Grant for Small- to Mid-Scale Business Innovation.】